How to file a complaint
Pursuant to Articles 10, paragraphs 1 and 2 of the Consumer Protection Act NN 41/14, we inform respected consumers that complaints about the quality of our services can be submitted in writing to the following address:
Zel-Cos d.o.o., Nova cesta 166, 10000 Zagreb or to e-mail adresu kritika@zel-cos.hr respectively on telefaks number 01/3033-130.
The answer to your complaint will be provided in writing no later than 15 days from the date of receipt of the complaint.
Zel-Cos d.o.o. electronic-information services and marketing, Nova cesta 166, 10000 Zagreb. Account number: 2360000-1101194923, IBAN: HR5323600001101194923 at Zagrebacka banka d. d., 2500009-1101365330, IBAN: HR3725000091101365330 at HYPO ALPE-ADRIA-BANK d.d. and
2340009-1110626430, IBAN: HR4523400091110626430 at Privredna banka Zagreb d.d. The share capital amounting to 149,000.00 HRK, paid in full. Director Dubravko Puhelek. Tax number: 03693350, OIB: 07306591551
How to file a complaint? / General Terms of Business / CID (Customer Induced Damage)
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